Terms and Conditions

Who may use the app

The app is for members of the club and their families. You must hold a valid club membership and give accurate information when you register.

Children below the minimum registration age are registered by a parent or guardian, who is responsible for their use of the app.

What you can do in the app depends on your membership and on the club’s rules, which may change.

Your account

Keep your login details private. You are responsible for what happens under your account, so tell us at once if you think someone else has used it. An account is for one person and may not be shared or transferred.

Wallet and top-ups

• The wallet holds money you add through the app and pays for bookings, enrolments, events, trips and other club services. It is not a bank account and earns no interest.
• Top-ups are processed by our payment provider and appear in your wallet once the payment is confirmed. We do not see or store your card number.
• Your balance belongs to your account and cannot be transferred to another member.
• Refunds for cancelled bookings are credited to your wallet under the cancellation policy that applied to the booking.
• If a balance is wrong, the club may correct it and will tell you.
• Deleting your app account does not delete your wallet balance or history. Whether a balance is returned, granted or refunded is decided under the club’s rules; contact the club to ask.

Bookings and cancellations

Bookings depend on availability and on the rules of each facility, and are paid from your wallet. The cancellation policy for a booking is shown before you confirm it, and a no-show penalty may apply as the rules of that sport or facility state.

The club may cancel or change a booking, for example because of weather, maintenance, an event or a closure. If it does, we will refund or adjust it under the club’s rules.

Enrolment in academy programmes and teams depends on availability and eligibility. Fees are charged on the billing schedule, a trial assessment may be required, and the club may change schedules and offerings. When an enrolment ends, the club will tell you how it treats the paid month and any unpaid amounts.

Acceptable use

Treat the club’s facilities, staff and other members with respect, and follow the facility rules. Abuse of staff or members is not tolerated.

In the app, do not give false information, try to reach another person’s account or data, interfere with how the service works, use automated tools against it, or misuse promotional codes or offers.

Suspension and ending

The club may restrict or suspend an account or some features if these terms are broken, the app is misused, an amount is overdue, security requires it, or the membership has ended.

You may stop using the app at any time and can delete your account from Settings > Delete Account (see the Delete Account page). Cancelling your club membership is a separate request to the club. Ending your account does not cancel amounts you already owe.

Availability and liability

The app is provided as it is. We work to keep it running but do not promise it will always be available or free of errors, and a booking confirmation depends on the system being available.

To the extent the law allows, the club is not liable for indirect losses, interruptions of the service or loss of data arising from use of the app. Nothing in these terms limits liability that cannot be limited by law. Use of club facilities is also subject to the club’s own facility rules and safety terms.

Privacy

How we handle your information is explained in the Privacy Policy.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt. Any dispute is for the competent courts in Cairo.

Changes to these terms

We may update these terms. The current version is always on this page with its effective date (15 November 2026). We will tell you in the app about significant changes. If you keep using the app after a change, you accept the updated terms; if you do not agree, stop using the app and, if you wish, delete your account.

Contact

Heliopolis Sporting Club, Heliopolis Sporting Club, Heliopolis, Cairo, Egypt; El Shorouk City, Cairo, Egypt. Email: support@hsceg.com. Phone: +20 155 270 5853. See also the Support page.