Support
Need help with the app, your wallet, signing in or your data? Contact the club using the details below, or visit reception.
Contact the club
- support@hsceg.com
- Phone
- +20 155 270 5853
- Hours
- 9:00 AM to 5:00 PM
- Address
- Heliopolis, Cairo, Egypt; El Shorouk City, Cairo, Egypt
Common questions
I cannot sign in
Use the password reset option on the sign-in screen. If that does not work, contact us with your membership number.
My wallet balance or a payment looks wrong
Contact us with your membership number, the date and the amount. Card details are never needed and should not be sent.
I want to delete my account
You can do it in the app, or ask us if you cannot sign in. See Delete Account.
I have a privacy question or request
Read the Privacy Policy, then contact us using the details above.