Delete Account

Delete your account in the app

1. Open the app and sign in.
2. Go to Settings.
3. Tap Delete Account.
4. Enter your password and confirm.

Deletion is immediate and you are signed out on every device.

If you cannot sign in

Write to support@hsceg.com from the email address on your account, or visit club reception with your membership card. Include your name, your membership number and the words “Delete my app account”. We may ask you to confirm who you are.

We complete the request within 30 days and confirm by email.

What is removed

• Your sign-in email and password.
• Your phone number.
• The copy of your name held on the app account. The club’s membership record keeps your name.
• Your devices (push notification tokens).
• Your notification settings and the notifications in your app.
• Your acceptance of the app’s terms and privacy policy on your account. A security log that you accepted a given version is kept, as listed below.
• The names and phone numbers you entered for your children.

What the club keeps, and why

• Your club membership record, from the club’s register.
• Your wallet balance and transaction history, top-ups and payment references.
• Bills and receipts, including desk receipts that name your membership number.
• Your teams, places, attendance and results.
• Bookings, and gym and health club records.
• Messages and requests you sent to the club, such as feedback and team changes.
• Trip guests you added.
• Security and audit records that refer to the deleted account’s internal number, including which version of the terms and privacy policy you accepted and when.

These are part of your club membership and the club’s accounts, not only your app account. Deleting your app account does not delete your wallet balance; whether a balance is returned or refunded is decided under the club’s rules, so contact the club if you want to ask.

Copies outside the app

• Server logs: about 30 days.
• Backups: up to 12 months.
• Our payment provider (Paymob): the name, email and phone number sent with each top-up, under its own retention.
• Google Firebase: push and crash data, under Google’s retention.
• The club’s mail server: copies of emails we sent you.

Each is kept under its own retention. See the Privacy Policy for more.

Coming back

If you register again with the same membership number, your wallet and history appear again, because they stayed with your club membership.

Cancelling your club membership is a separate request to the club. See the Support page.