Privacy Policy

This policy explains what personal information Heliopolis Sporting Club collects through the app, why we collect it, who we share it with, how long we keep it, and what you can ask us to do with it. It applies to the app and to this website.

Effective date: 15 November 2026

Who we are

The app is run by Heliopolis Sporting Club (the club, we, us), Heliopolis Sporting Club, Heliopolis, Cairo, Egypt; El Shorouk City, Cairo, Egypt. We are responsible for the personal information described in this policy.

The app is for members of the club and their families. You need your membership details to sign in.

For privacy questions or requests, write to support@hsceg.com, call +20 155 270 5853, or visit club reception.

Information we collect

We collect the following, either from you or from the club’s own membership records:

Account details: your login email address and password. We store your password in a protected form, never as readable text.
Contact and identity details: your name, phone number, membership number (member ID) and date of birth, as held in the club’s membership register.
Children’s details: names, phone numbers and other details a parent enters for their children in the app, together with the details of children the club has linked to your membership.
Wallet and payment records: your wallet balance, top-ups, purchases, refunds, bills and receipts. Card payments are made on the payment provider’s own page, and neither the app nor the club receives or stores your card number.
Bookings and activities: court and facility bookings, academy and team enrolments, attendance, results, events, trips and shuttle rides you join, and gym and health club records.
Messages to the club: feedback, support requests and team-change requests you send us.
Device and notification data: push notification tokens for your devices, your notification settings, and the notifications we send you.

We also receive technical crash and error reports from your device. These are not linked to your account. The app does not use advertising or tracking tools and does not collect your location. If you add a booking or event to your calendar, the entry is saved in your own device calendar and the club does not receive it.

How we use your information

To run your account and your membership in the app.
To process bookings, enrolments, wallet top-ups, payments and refunds.
To keep the club’s membership and accounting records.
To send you service notifications about bookings, payments, schedules and your membership, by push notification and email.
To confirm who you are and keep the app and your account secure.
To answer your requests and support messages.
To fix crashes and improve the app.
To meet our legal obligations.

Messages needed to protect your account, such as password reset and membership recovery codes, are always sent, even if you switch off other notifications.

We do not sell your personal information. We share it only as needed to run the service:

Payment provider (Paymob): for each wallet top-up it receives your name, email address, phone number and membership number, and the card details you type on its page.
Notification and email services: push notifications are delivered through Expo and Google Firebase Cloud Messaging, and emails are sent through the club’s mail server.
Crash reporting (Google Firebase Crashlytics): crash and error reports from your device.
Weather: a weather data service (Open-Meteo) supplies the forecasts shown in the app [confirm what the app sends to the weather service].
Hosting: our hosting provider stores the app’s data on our behalf.
Club staff: only staff whose role needs it, such as reception, academy and coaching staff and finance, see the part of your information relevant to their work.
Authorities: where Egyptian law or a legal process requires it.

How long we keep it

Your app login details are removed when you delete your account (see below).
Your membership record, wallet balance and transaction history, top-ups and payment references, bills and receipts, bookings, teams, attendance and other history are kept as club and accounting records for [retention period for accounting records], or longer where the law requires.
Messages and requests you sent to the club are kept for [retention period for support messages].
Security and audit records, including which version of the terms and this policy you accepted and when, are kept for as long as the club needs them to protect its members and its accounts.
Server logs are kept for about 30 days. Backups are kept for up to 12 months. Copies held by our payment provider and Google follow their own retention rules.

Your rights and choices

See your information: most of it is in the app under your profile, wallet and bookings.
Correct it: update what you can in the app, or ask the club to correct the rest.
Delete your account: see the section below and the Delete Account page.
Control notifications: switch off non-essential notifications in the app settings or on your device.
Ask us a question or make a request: contact us using the details below. We reply within [response period].

If you are not satisfied with our answer, you may raise the matter with the competent authority in Egypt.

Deleting your account

You can delete your app account at any time from Settings > Delete Account in the app. If you cannot sign in, ask us by email or at reception. The Delete Account page explains the steps and lists what is removed and what the club keeps.

In short: your login details, phone number, devices, notification settings and the details you entered for your children are removed. Your club membership, wallet and payment history, bills, bookings and similar records stay with the club because they are part of your membership and the club’s accounts. Deleting the app account does not delete your wallet balance.

Children

Children below the minimum registration age do not have their own login. A parent or guardian registers them and manages their details in the app.

We collect only what the club needs for membership, sports enrolment and safety, and we do not use children’s information for advertising. A parent can view and manage their children’s details in the app and can ask us to correct them. Records the club must keep, such as bills and attendance, are handled as described under “How long we keep it”.

Security

Data is encrypted in transit, passwords are stored in hashed form, and staff access is limited by role. No method of transmission or storage is completely secure, so please keep your password private and tell us at once if you think someone else has used your account.

Where data is processed

Some of our service providers, such as Google Firebase and Expo, may process data outside Egypt. We use them only for the purposes in this policy.

Contact us

Heliopolis Sporting Club, Heliopolis Sporting Club

Address: Heliopolis, Cairo, Egypt; El Shorouk City, Cairo, Egypt

Email: support@hsceg.com

Phone: +20 155 270 5853

You can also visit club reception. More ways to reach us are on the Support page.

Changes to this policy

We may update this policy. The current version is always on this page with its effective date (15 November 2026). For significant changes we will tell you in the app. If you keep using the app after a change, you accept the updated policy.